Last updated: 22 August 2026
Not sure it will run in your setup? Ask us before you buy and we will tell you what we know. And if you buy anyway and it turns out not to work for you, write to us within 14 days and we will refund it.
You have 14 days from the date of purchase to ask for a refund. We do not interrogate you about the reason. Tell us it did not fit your workflow and that is enough.
We will always try to fix the problem first, because usually there is one and it is fixable: a plugin the DAW is not scanning, a licence key that will not activate, a format we did not build for. Give us a chance to sort it out. If we cannot, you get your money back.
If you are a consumer in the European Union, the law gives you 14 days to withdraw from a distance purchase, no reason needed. For digital content delivered immediately, that period can end early once the download starts, but only if the checkout clearly asked for your express consent to start it right away and your acknowledgement that this meant giving up the right of withdrawal, separately from just accepting our terms in general.
Our checkout does not collect that separate consent yet, so this exception does not apply: your full 14 day statutory right of withdrawal stands regardless of when you downloaded. The policy on this page is simply how we honour it in practice. Your statutory consumer rights over faulty or misdescribed goods are unaffected by anything on this page, and remain whatever the law of your country says they are.
Being outside the window is not an automatic no. If something is genuinely broken, write to us anyway and we will look at it.
If you bought through KVR Audio or any other marketplace, the sale is theirs and so is the refund. Ask them first. If they send you back to us, forward us the correspondence and we will help.
Email us with your order number and the email address you bought with. If there is a technical problem, tell us your operating system, your DAW and its version, and what the plugin does or does not do. That usually saves a whole exchange of messages.
We answer refund requests within two working days. Purchases from this site go through Shopify's checkout, and we issue the refund through the same system, back to the payment method you used. It usually lands in 5 to 10 working days depending on your bank, and the licence key stops working when it is issued.
Please write to us first. A chargeback takes weeks, costs us a fee on top of the refund, and gets you your money more slowly than simply asking. We have never refused a reasonable request.
If you were charged twice, or charged for something that never arrived, tell us and we refund it in full straight away. The 14 day window does not apply to that.